At Luggage, we want you to be completely satisfied with your purchase. This policy explains the process for returns, exchanges, and refunds.
Returns
We accept returns for products that are defective, damaged during shipping, or not as described. To be eligible for a return:
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The product must be unused and in its original packaging.
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Returns must be requested within 7 days of receiving your order.
How to Request a Return
To request a return, please contact us at [email protected] with:
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Your order number.
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A description of the issue or reason for return.
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Photos of the damaged or defective item (if applicable).
Refunds
Once your return is approved and the product is received, we will process your refund.
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Refunds will be issued via cash on delivery refund upon your next order or as agreed.
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Please note that shipping fees are non-refundable.
Exchanges
Currently, we only offer exchanges for defective or damaged items. Contact us at [email protected] to arrange an exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the product. We will ensure a replacement is sent as quickly as possible.
Contact Us
For any questions about our return and refund policy, please contact us at [email protected].